WHY YOU SHOULD ATTEND THE CX ACADEMY

I LEARN NEW THINGS: ON-SITE TRAINING IN SMALL GROUPS

  • Training by CX experts from MSR and MaritzCX. Possibility for individual coaching by additional CX experts (e.g. on specific tools and methods).
  • Work on specific use cases (e.g. creation of journey maps).
  • Possibility of individual coaching with MSR and MaritzCX (e.g. to develop a workflow)
  • Knowledge sharing and networking with fellow CX Practitioners

APPLY THE NEW IN PRACTICE AND LEARN FROM OTHERS: SUBSEQUENT INTENSIVE PEER GROUP EXCHANGE

  • Project tasks for independent further work (e.g. development of scenarios and proposed solutions)
  • Personal support by the training team to monitor the progress of the project

I CAN ANCHOR PERMANENTLY WHAT I HAVE LEARNT IN MY BUSINESS ENVIRONMENT: FINAL WEBINAR TO CONSOLIDATE WHAT WAS LEARNED

  • Presentation of the results
  • Derivation of best practices
  • Link to your own daily work routine

I CAN ALWAYS RELY ON THE EXPERIENCED TRAINERS
FROM MSR AND MARITZCX

  • You can contact us at anytime if you have any questions about the course contents