I LEARN NEW THINGS: ON-SITE TRAINING IN SMALL GROUPS
- Training by CX experts from MSR and MaritzCX. Possibility for individual coaching by additional CX experts (e.g. on specific tools and methods).
- Work on specific use cases (e.g. creation of journey maps).
- Possibility of individual coaching with MSR and MaritzCX (e.g. to develop a workflow)
- Knowledge sharing and networking with fellow CX Practitioners
APPLY THE NEW IN PRACTICE AND LEARN FROM OTHERS: SUBSEQUENT INTENSIVE PEER GROUP EXCHANGE
- Project tasks for independent further work (e.g. development of scenarios and proposed solutions)
- Personal support by the training team to monitor the progress of the project
I CAN ANCHOR PERMANENTLY WHAT I HAVE LEARNT IN MY BUSINESS ENVIRONMENT: FINAL WEBINAR TO CONSOLIDATE WHAT WAS LEARNED
- Presentation of the results
- Derivation of best practices
- Link to your own daily work routine
I CAN ALWAYS RELY ON THE EXPERIENCED TRAINERS
FROM MSR AND MARITZCX
- You can contact us at anytime if you have any questions about the course contents