Dr Judith Glüsenkamp
Judith focusses on advising, accompanying and coaching companies, managers and employees. Based on feedback results (e.g. CX projects or employee surveys), Judith accompanies the process of reflection and works with the results in workshop series and one-on-one interviews. As a psychologist and certified DISG trainer, she brings extensive specialist know-how, but also the necessary practical experience.
Derek Eccleston joined InMoment’s (formerly MaritzCX) EMEA Consulting & Insights team with a wealth of experience within CX and related industries, having previously held positions at eDigitalResearch, Harris Interactive and Sony Europe. He is an active member of the Professional Development Advisory Board at the Market Research Society (MRS). As a CX Consultant, he adds value and direction to some of the world’s leading CX programmes across sectors as diverse as automotive, media and financial services. His mantra is ‘Design, implement, manage and drive results from Customer experience (CX) measurement and management programmes
After training as a banker, he studied political science, economics and social psychology in Bamberg, Germany. A few years ago, he also completed the 2-year Exe¬cutive Master Programme „Coaching & Consulting for Change“ at the INSEAD Business School in Fontaine¬bleau, France. As part of the INSEAD Alumni seminar, he receives permanent impulses for innovations in change management in an international context.
Oliver Skeide is Director CX Consulting at MaritzCX. The business graduate has been working in research and consulting for more than 20 years. In his current position he mainly advises large companies on the development and expansion of CX programs. As a founding member of the CX Academy, he is also involved in the training of CX managers.