Training 1 2019
“A successful format with the perfect mixture of theory and practice. In addition, extremely varied with many “Aha moments”, performed by a very supportive and committed team.”
“I liked the CX Master program because it provides a comprehensive overview of all the different interfaces that need to be considered and re-examined. I was also particularly impressed by the calculation and the possibilities of linking the NPS with a business case”.
“Looking back, the Academy was a great format for me. It quickly became apparent that we participants were dealing with the same topics, that we were facing the same problems and that we had a great opportunity to exchange ideas. The topic was presented to us in a very appealing way. The contents were presented very well. Many practical examples to show: Why CX? And how do we best implement CX”.
“I work in the CX Lab of the Versicherungskammer Bayern and I had the opportunity to participate in all four modules of the CX Master of MSR and MaritzCX. It was a lot of fun and what really impressed me was: filling four modules with hard facts (e.g. where to locate and where to anchor a CX team) vs. soft facts (e.g. how do I accompany the development of a CX team communicatively and from a change point of view). It was really impressing how the team managed to play these two topics really well across the four modules. And this seminar has really benefitted me a lot. In this respect I can only say my personal satisfaction: 10 points!
“The concept of the CX Academy is truly unique in Germany: We meet on a topic where we are all enthusiastic, on the topic of customer orientation and how we can push this forward in the companies. In a very short time, a community has emerged and I am delighted that the journey will continue and not end here today. The CX Academy can only be congratulated on the fact that you have created a great success with this concept. I look forward to the next time.”